Terms of Service

What is Second Tail?

Second Tail is a foster coordination platform built for animal rescue organizations and their foster parents. It gives rescue organizations tools to manage their foster networks — inviting fosters, tracking animal care, and communicating with their team — and gives foster parents a simple dashboard to stay connected with their rescue.

Second Tail is currently in beta. That means the platform is actively being developed and improved. Some features may change, and you may occasionally encounter bugs. We appreciate your patience.

Who can use Second Tail?

Second Tail is intended for two types of users:

• Rescue organizations — registered nonprofits or animal rescue groups that manage foster programs.
• Foster parents — individuals approved by a rescue organization to foster animals through the platform.
• Adopters and donors, people who apply to adopt, pay an adoption fee or donate through a rescue’s adoption page. The parts of these terms about adoption payments and donations apply to them.

You must be at least 18 years old to create an account. By signing up, you confirm that you meet this requirement.

Your responsibilities

When using Second Tail, you agree to:

• Provide accurate information when creating your account and using the platform.
• Keep your login credentials secure and not share them with others.
• Use the platform only for its intended purpose — coordinating animal foster care.
• Treat other users with respect in all communications within the platform.
• Not misuse, reverse-engineer, or attempt to disrupt the platform or its services.

Subscriptions & billing

Second Tail is always free for foster parents. Rescue organizations pay a monthly subscription to use the rescue management tools. By subscribing, you agree to the following:

• 30-day free trial. New subscriptions start with a 30-day free trial. A payment method is required to begin the trial. If you don’t cancel before the trial ends, your payment method is charged the plan price on the day the trial ends and the subscription continues monthly after that. If you cancel during the trial, you won’t be charged. We’ll email you a reminder before the trial ends.
• Monthly or yearly, auto-renewing. Plans are billed monthly or yearly in advance, whichever you choose, and renew automatically for the same period until you cancel. Your payment method is charged the plan price at the start of each billing period. For yearly plans we’ll email you a reminder before each renewal.
• Cancel anytime. You can cancel whenever you like from Billing → Manage Billing in your account, which opens our payment processor’s secure portal. Cancellation takes effect at the end of your current billing period, and you keep access until then.
• No refunds. Subscription payments are non-refundable. When you cancel, you won’t be billed again and you keep access through the period you’ve already paid for. We may, at our sole discretion, issue a goodwill refund in exceptional cases.
• Pricing & changes. Current pricing is shown on our pricing page. If we change the price of your plan, we’ll notify you by email beforehand, and the new price applies on your next renewal.
• Failed payments. If a payment fails, we may suspend access to the paid tools until your billing is brought up to date.
• Secure processing. Payments are processed by Stripe. We never see or store your full card details.

Adoption payments & donations

Every rescue on Second Tail gets a public adoption page with a page per animal and an apply form. A rescue can also take adoption fees and donations online. These terms cover how that works.

• Our role. Second Tail is a platform. Payments are processed by Stripe through Stripe Connect, on the rescue’s own Stripe account. The rescue is the seller and merchant of record, and the money goes straight to the rescue. Second Tail never holds the rescue’s funds and never sees card numbers.
• Second Tail’s fees. Second Tail charges 3% of the adoption fee, with a $2 minimum, per animal adopted through checkout. By default the adopter covers it, along with card processing, using a “cover the fees” box that starts checked. If the adopter unchecks it, the rescue pays Second Tail’s fee out of the adoption fee. On donations, 3% is added on top for the donor, and the rescue receives 100% of the donation. There is no monthly fee for payments; both subscription plans include them.
• Card processing. Stripe charges its standard rate, about 2.9% + 30¢ in the US, on the rescue’s account. 501(c)(3) rescues can request Stripe’s nonprofit rate directly from Stripe.
• Refunds and disputes. Payouts, refunds and disputes are handled by the rescue in its own Stripe dashboard. If a rescue refunds an adoption in full, Second Tail’s fee is returned too.
• The adoption agreement. At checkout, the adopter agrees to the rescue’s own adoption agreement, and we record the time, their name and their IP address. The adoption and that agreement are between the rescue and the adopter. Second Tail is not a party to them and does not decide who adopts.
• Donation receipts. Second Tail emails donation tax receipts on the rescue’s behalf only when the rescue has confirmed it is a 501(c)(3) and entered its EIN. The rescue is responsible for the accuracy of that status and EIN. Adoption fees are not tax deductible.
• Changes to these fees. We may change the adoption or donation fees with 30 days’ notice by email to the rescue. Current fees are always shown on our pricing page.

Beta service — provided as-is

Second Tail is provided as-is during its beta period. While we work hard to keep things running smoothly, we cannot guarantee uninterrupted access or that the platform will be error-free at all times. We are not liable for any losses or disruptions caused by downtime or bugs during this phase.

We reserve the right to update, change, or discontinue any part of the platform at any time, and will do our best to communicate significant changes in advance.

To the maximum extent permitted by law, Second Tail’s total liability for any claim relating to the service is limited to the amount you paid us for the service in the 12 months before the claim.

Account termination

Second Tail may suspend or terminate accounts that violate these terms, misuse the platform, or engage in harmful or abusive behavior. If your account is terminated, you will be notified where possible.

You can also delete your account at any time by contacting us at hello@getsecondtail.com.

Questions?

If you have any questions about these terms, reach out to us at hello@getsecondtail.com.